Uncollected Devices & Payment Policy

To ensure fairness and smooth operations, we have the following policy regarding uncollected devices:

1. Unpaid Repairs

• Devices that remain unpaid 60 days after repair completion may be sold, donated, or otherwise disposed of at our discretion.
  
  

• Any proceeds will be applied toward outstanding repair, parts, and storage costs.
  
  

2. Paid Repairs (Uncollected Devices)

• Devices that have been paid for but not collected within 60 days of payment may also be sold, donated, or disposed of.
  
  

• We are not responsible for devices left uncollected beyond this period.
  
  

3. Communication Attempts

• We will make reasonable attempts to contact customers (e.g., calls, messages, or emails).
  
  

• If we receive no response within 60 days of device hand-in, this policy will apply.
  
  

4. Data & Privacy

• Before disposal, sale, or donation, devices will be factory-reset, securely wiped or storage drives destroyed where possible.
  
  

• We cannot be held responsible for the loss of any data left on a device. Customers are strongly advised to back up data before repair.
  
  

5. Liability

• Once a device has been sold, donated, or disposed of under this policy, we accept no further liability for that device.
  
  

• If proceeds from a sale exceed the cost of repair and storage, we reserve the right to retain the balance (as storage / late fee) unless otherwise required by law.

We want our customers to have peace of mind when purchasing or repairing devices with us. Below are the terms of our warranty coverage.

1. Consoles Sold

• All consoles sold include a 90-day “Back to Base” warranty.
  
  

• This warranty does not cover: accidental damage, user damage, liquid damage, or damage from drops/falls.
  
  

• If the warranty seal/tab has been removed, broken, or tampered with, the warranty will be void.
  
  

2. Repairs

Repairs are covered by a 90-day warranty, subject to the following conditions:

1. New Parts – Warranty applies only when new parts were approved and used.
   
   

2. Second-Hand Parts – If second-hand parts are used at the customer’s request to reduce costs, these may carry limited or no warranty depending on the part.
   
   

3. No Pre-Existing or Subsequent Damage – Warranty does not cover devices with liquid damage or drop/fall damage present before or after repair.
   
   

3. Warranty Coverage (“Back to Base”)

• Warranty applies only to the original fault repaired or issues caused directly by the repair.
  
  

• If a device develops a new or unrelated fault, this is not covered unless agreed in advance.
  
  

• Customers must return or post their device to our workshop for warranty claims.
  
  

4. Warranty Procedure

If a valid warranty claim is made regarding sold items, we will:

Step 1 – Repair

• Attempt to repair the fault under warranty.
  
  

• Repairs may require ordering parts; however, reasonable priority will be given to your device.
  
  

Step 2 – Replacement

• If a repair cannot be completed, and the device qualifies, we will provide a replacement of the same model or a similar equivalent.
  
  

Step 3 – Refund

• If a repair or replacement is not possible, we may offer a partial or full refund, provided the device is returned in the same (or similar) condition as when originally sold, aside from the reported defect.
  
  

• 4a If a valid warranty claim is made regarding repaired items, we will:

Step 1 – Repair

• Attempt to repair the fault under warranty.
  
  

• Repairs may require ordering parts; however, reasonable priority will be given to your device.

Step 2 – Refund

• If a repair is not possible, we may offer a partial or full refund for the original repair cost, provided the device is returned in the same (or very similar) condition as when originally brought in for repair. If the device has further damage either internally or externally then we reserve the right to deny any warranty.

5. Reporting Issues

• All consoles are fully tested before sale or return.
  
  

• Any issues must be reported as soon as possible within the 90-day warranty period.
  
  

• Failure to report an issue within this period may result in denial of warranty coverage, or a partial charge may be applied for labour or parts.
  
  

6. General Notes

• We will always aim to complete warranty repairs as quickly as possible without compromising quality.
  
  

• This warranty does not affect your statutory rights under consumer law.
  
  

These terms are in compliance with the statutory rights within the UK/EU.

Most devices we sell or repair are covered by a 90-day “Back to Base” warranty. However, controllers/control pads are excluded from this standard coverage due to the high level of wear and potential for user-related damage.

Coverage for Controllers

• Controllers/control pads come with a 30-day “Back to Base” warranty.
  
  

• This warranty does not cover accidental damage, misuse, liquid damage, or other user-related issues.
  
  

Warranty Claims Process

• If a controller develops a fault within the 30-day warranty period, it must be returned to us for assessment.
  
  

• Our team will examine the device to determine whether the fault is covered under warranty.
  
  

• If the fault is found to be user-related, repair or replacement costs may be charged partially or in full.
  
  

• We will notify you of the outcome and provide options before proceeding.

To be entitled to claim any warranty repair/replacement or refund you must:

▪︎ Provided original receipt (or any communications that have time and date included and visible)

▪︎ Must bring in or send in the device(s). (If postage or mail in is required to return your devices to us, the costs are not included in the warranty and you would be responsable for postage both to us and to return it back to you)

▪︎ Used the devices as they were intended to be used. E.g (Not using while charging, transporting with any cables still inserted or having damaged or misused the items/devices. 

All warranty repairs that have additional damage other than the original stated faults and issues that were repaired WILL be chargeable and not covered by the original warranty.

PLEASE TAKE CARE OF YOUR DEVICES.